Terms and Conditions
ALL SALES ARE FINAL. NO REFUNDS. NO REFUNDS OR STORE CREDITS ON SPECIAL ORDERS.
Store credits on non-special orders can be issued with 72 HOURS CANCELLATION NOTICE.
It is required to call BALLOON PLACE 604-284-2565 with at least 72 Hours notice to make changes or cancel your order. We DO NOT accept EMAIL CHANGES OR CANCELLATION.
Store credits are valid for 1 year from the original purchase date.
Single latex balloons, small foils, bubbles and orbz DOES NOT include weights or arrangement.
We DO NOT guarantee balloons OUTSIDE due to temperature variations: wind, rain, heat or cold. High heat temperatures causes the helium/air to expand within seconds and the balloons can burst. Cold temperatures causes the helium in foil balloons to shrink, and the balloon look like they are deflating.
NOTE: When transporting balloons in vehicles during hot days it is recommended to turn on the air conditioning. DO NOT LEAVE BALLOONS INSIDE VEHCILES DURING HOT DAYS, THE HELIUM WILL EXPLAND IN SECONDS AND THE BALLOON CAN BURST.
NOTICE: Balloon bouquets, number and letters balloons ribbon are attached to the weight with a slip knot. To adjust the height, pull the hanging ribbon on the weight (DO NOT LET GO OF THE RIBBON WHEN PULLING), adjust to the desired height and tie a knot in the ribbon to secure the balloons on the weight.
WARNING: When picking up balloons, removing the balloons from the transport bag or placing/removing balloons in a vehicle, be careful not to pull on the hanging ribbon on the weight, the balloons can release and can fly away.