Terms and Conditions

All sales are final. No refunds. Store credits will be issued with 72 hour cancellation notice. Store credits are valid for 1 year from the original purchase date. 

We do not accept email orders changes.  Please call 604.284.2565 and we will try to accommodate your change request. Special orders cannot be changed

We do not guarantee balloons outside due to temperature variations: wind, rain, heat, cold.

NOTICE: All balloons, bouquets, number and letters balloons ribbons are attached to the weight with a slip knot. To adjust the height, pull the hanging ribbon on the weight (DO NOT LET GO OF THE RIBBON WHEN PULLING), adjust to the desired height and tie a knot in the ribbon to secure the balloons on the weight.

WARNING: When picking up balloons, removing the balloons from the transport bag or placing the balloons in a vehicle, be careful not to pull on the hanging ribbon on the weight, the balloons will release and fly away.